Programme @


Public Sector Enterprise ICT

23 November 2021

Brought to you by Whitehall Media

Programme @ PSEICT uk

Session one

building back better and adapting to the new normal

  • Lockdown legacy: Measuring the effectiveness of the UK’s response to the pandemic
  • What next for government tech procurement?
  • Investment in AI: making the case
  • How is remote working changing the public sector?
  • Journey to the cloud: are we there yet?
  • Enhancing the citizen experience: gaining insights from your data
  • Power to the people: putting services in the hands of the user

09:00 (GMT)

Conference Chair's Opening Address

Dr Gilad Rosner
Founder, IoT Privacy Forum; Expert in Public Policy of IoT & Identity Management; Privacy and Technology Policy Researcher
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Dr Gilad Rosner, Founder, IoT Privacy Forum; Expert in Public Policy of IoT & Identity Management; Privacy and Technology Policy Researcher

09:15 (GMT)

Data modernisation in the UK public health sector

Johanna Hutchinson
Director of Data and Data Science, Joint Biosecurity Centre, Test and Trace, Department for Health and Social Care
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Johanna Hutchinson, Director of Data and Data Science, Joint Biosecurity Centre, Test and Trace, Department for Health and Social Care

In order to modernise the digitalisation of the NHS and wider UK health sector, public health officials in collaboration with medical practitioners and policymakers need to establish pathways for new data to be pipelined into existing data collection points.
By harmonising the volume, velocity, variety and veracity of the various data sources, we can better establish previously unimagined relationships, bring together existing data in new ways, and make use of novel data which currently resides outside of public health records.

We address:

• The need to modernise public data health systems
• Promote greater collaboration among healthcare systems
• Pay greater attention to the digitation of public health data systems

09:35 (GMT)

How to write law and rules for the digital age: a data collection case study

Agnus Moir
Head of Data Collection Transformation Team, Bank of England
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Angus Moir, Head of Data Collection Transformation Team, Bank of England

For thousands of years, the law has been written by humans for humans. It was humans whose behaviour the law was trying to control, and humans carrying out what the law required. But today much of the world we live in involves actions carried out by machines. And its machines who are responsible for acting out what the law requires.

This is very much true for the financial sector, where machines pay and collect payments, make decisions on can receive loans, and transform and submit data in line with legal requirements. But what does the rise of machines mean for how we make law? And are there ways rule makers can take advantage of machines, to make better, more effective laws?

This presentation will answer some of these questions and outline the Bank of England’s work in one crucial area of rulemaking: rules that require the reporting and collection of data.

09:50 (GMT)

Learnings from our journey on building Data Engineering capability from ground zero

Sanjay Kumar
Head of Data Governance, Department for Education
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Sanjay Kumar, Head of Data Governance, Department for Education

Sanjay was hired as an interim Deputy Director to build a data engineering capability in the Data Directorate at the DfE in order to support the Chief Data Officer deliver ‘Data as a Service’ for internal and external data consumers.

Soon after, Corinne Richardson, took on the role of Head of Data Engineering at the Department as Sanjay established himself as Head of Data Governance to support the delivery and management of DfE’s engineering capability.

This presentation shares the learnings and challenges in building a DE capability in DfE.

10:05 (GMT)

Service Design and Delivery and why it matters: Embedding a service culture

Jo Causon
CEO, Institute of Customer Service
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Jo Causon, CEO, Institute of Customer Service

Excellent customer service matters because it delivers better financial results, helps improve productivity and builds trust. In fact, research shows that organisations with high customer satisfaction also have high levels of trust, reputation, and loyalty.

Jo will be taking us through the crucial role customer service plays in building trust and the ROI of service excellence. She will demonstrate the correlation between levels of customer satisfaction, productivity, customer loyalty/trust and profitability.

Jo will also highlight the link between employee engagement, customer service strategies and organisational performance.

It is proven that engaged employees are more likely to apply discretionary effort, generate business improvement ideas, deliver consistent performance, and create memorable customer experiences.

Key discussion points:

• The external world
• Impact of Covid-19 on service
• Why investing in customer service matters (improving business performance etc)
• •Building the right culture (employee engagement)
• ROI of service excellence
• AI research
• Data & Omnichannel research
• The future of service: using tech to augment the human interface
• Service with Respect

10:20 (GMT)

Unlocking the value of technology, data and innovation to support effective prosecutions

Fiona James
Deputy Director, Digital Technology, Crown Prosecution Service
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Fiona James, Deputy Director, Digital Technology, Crown Prosecution Service

The Crown Prosecution Service delivers justice through independent and fair prosecutions. At the heart of the CPS 2025 vision is that our investment in digital capability helps us to adapt to the rapidly changing nature of crime and improves the way justice is done, i.e., our digital capability enables our success.

This session will explore:

• Response to the pandemic and lessons learned
• Data interoperability across the justice system
• Information security and stewardship
• Innovation journey, including barriers and opportunities
• Automation roadmap

10:35 (GMT)

Questions to the Panel of Speakers

10:50 (GMT)

Networking Break

11:30 (GMT)

The NHS App, how digital became the norm

David Hodnett
Head of Operations - NHS App, NHS Digital
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David Hodnett, Head of Operations – NHS App, NHS Digital

In September of 2020 the NHS App had 1.5 million users, jump forward one year and 17 million people are using the App to complete everyday healthcare needs. A look into where we have been, where we are and what’s next.

• Pre pandemic digital health trends
• What COVID meant for the App
• How do we enhance the app in the future


11:45 (GMT)

Digital Sustainability – Covid, Carbon and Climate Change

Adam Turner
HMG Sustainable Technology Lead, DEFRA
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Grant Morley
Sustainability Lead for Defence Digital, MoD
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Adam Turner, HMG Sustainable Technology Lead, DEFRA

Grant Morley, Sustainability Lead for Defence Digital, MoD

Since the outbreak of COVID, much has been reported on the environmental benefits of reduced commuting, road transport and aviation, as we turned suddenly from corporate offices, desktops and physical meetings to our own homes, shiny new laptops, Skype, Zoom and Teams. Yet the impact of this unprecedented surge in digital activity has yet to be fully revealed in public data.

Defence represents just over a third of UK Government ICT energy consumption, using nearly one million office devices (including desktops, laptops, printers and smartphones), and consuming about 2,300 kWh per employee, close to the annual energy use of an average UK mid-terrace house – and that excludes operational computing and data-centre servers.

So, what can we do – individually and collectively – to address our digital footprint, on the road to Net Zero 2050?

12:00 (GMT)

Questions to the Panel of Speakers

12:15 (GMT)

Seminar Sessions

13:00 (GMT)

Networking Break

Session two

supporting your workforce, improving your processes, and implementing technological-enabled change

  • AI in the context of the new normal
  • Integrating your information sources: pooling your data sets
  • Democratising access to data: telling a story
  • Reducing the cost of the cloud: a case study
  • Moving beyond pilot to production: IoT analytics
  • Centralising your activities: blockchain for government

14:00 (GMT)

Conference Chair’s Afternoon Address

14:05 (GMT)

The difficulty of setting up a department digital strategy and how to make it happen

Rosalie Marshall
Digital, Data & Technology Strategy Lead, Home Office
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Rosalie Marshall, Digital, Data & Technology Strategy Lead, Home Office

This talk is centred on how we formed our Home Office DDaT Strategy, and the factors that have helped us get to where we are now.

Focussing on areas such as:

• The importance of having the buy-in of our CTO
• Using key principles
• Listening to subject matter experts
• Working in the open and with written content

14:20 (GMT)

Integrating your information sources: pooling your data sets

The complexity of today’s data environment means that many are finding it difficult to tame the volume, velocity, variety, and veracity of their data sets. This then extends to impact on the experience that both users and the public have as organisational data siloes build up and information channels fragment.

We address, ensuring that your data does not remain in the dark by deploying a data lake platform which is able connect, discover, and enable your data to deliver uninterrupted, component-based analytics.

14:35 (GMT)

DEFRA Movement Assistance Scheme Case Study

Darren Jaundril, High-Risk Review Lead for Government Major Projects, Cabinet Office


14:50 (GMT)

Questions to the Panel of Speakers

15:00 (GMT)

Afternoon Networking and Refreshments served in the Exhibition Area

15:30 (GMT)

Application and challenges for Emerging Technologies in Government

Dr Ravinder Singh
Consulting Technical Architect, Cabinet Office - Central Digital and Data Office
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Dr Ravinder Singh Zandu, Consulting Technical Architect, Cabinet Office – Central Digital and Data Office

The presentation will discuss the application and challenges of the emerging technologies (AI-ML, Blockchain, RPA, IoT etc.)in the Government.

● Selection of Data, Algorithms, models, software, hardware
● Strategy, roadmap, plans
● Case study

15:45 (GMT)

Moving beyond pilot to production: IoT analytics

74% of the UK public sector is yet to make use of IoT solutions. Interestingly, 39% of public sector organisations did run pilots but failed to go beyond that with any live commercial deployments.

The primary concerns which lead IT decision-makers to not adopt an exclusively pro IoT position is the security concerns that come with IoT-driven technology, the lack of skilled in-house expertise and a perceived inability to successfully integrate with existing systems.

We address, how to how to successfully move from the pilot to production stage, achieve more predictive asset management and maintenance, and use real-time data to provide a better service to the public.

16:00 (GMT)

Centralising your activities: blockchain for government

Baljit Dulai, Technology Programme Director – Digital Transformation, DWP

The public sector, by its very nature, is a complex machine made up of many seemingly disparate components which answer to a central governing authority. This fragmented and often disconnected sector is frequently mandated to share data in a collaborative and cross-functional way whilst maintaining the security and privacy of users.

We address, the role that blockchain can play across a variety of public sector services and functions, the inefficiencies it can resolve in current systems and how it can improve public service delivery.

16:15 (GMT)

Questions to the Panel of Speakers

16:25 (GMT)

Closing Remarks from the Conference Chair

16:30 (GMT)

Conference Closes

Please note:
Whitehall Media reserve the right to change the programme without prior notice.

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