building back better and adapting to the new normal
- Lockdown legacy: Measuring the effectiveness of the UK’s response to the pandemic
- What next for government tech procurement?
- Investment in AI: making the case
- How is remote working changing the public sector?
- Journey to the cloud: are we there yet?
- Enhancing the citizen experience: gaining insights from your data
- Power to the people: putting services in the hands of the user
Conference Chair's Opening Address
Dr Gilad Rosner
Founder, IoT Privacy Forum; Expert in Public Policy of IoT & Identity Management; Privacy and Technology Policy Researcherview profile
Dr Gilad Rosner, Founder, IoT Privacy Forum; Expert in Public Policy of IoT & Identity Management; Privacy and Technology Policy Researcher
Data modernisation in the UK public health sector
Director of Data and Data Science, Joint Biosecurity Centre, Test and Trace, Department for Health and Social Careview profile
Johanna Hutchinson, Director of Data and Data Science, Joint Biosecurity Centre, Test and Trace, Department for Health and Social Care
In order to modernise the digitalisation of the NHS and wider UK health sector, public health officials in collaboration with medical practitioners and policymakers need to establish pathways for new data to be pipelined into existing data collection points.
By harmonising the volume, velocity, variety and veracity of the various data sources, we can better establish previously unimagined relationships, bring together existing data in new ways, and make use of novel data which currently resides outside of public health records.
• The need to modernise public data health systems
• Promote greater collaboration among healthcare systems
• Pay greater attention to the digitation of public health data systems
How to write law and rules for the digital age: a data collection case study
Head of Data Collection Transformation Team, Bank of Englandview profile
Angus Moir, Head of Data Collection Transformation Team, Bank of England
For thousands of years, the law has been written by humans for humans. It was humans whose behaviour the law was trying to control, and humans carrying out what the law required. But today much of the world we live in involves actions carried out by machines. And its machines who are responsible for acting out what the law requires.
This is very much true for the financial sector, where machines pay and collect payments, make decisions on can receive loans, and transform and submit data in line with legal requirements. But what does the rise of machines mean for how we make law? And are there ways rule makers can take advantage of machines, to make better, more effective laws?
This presentation will answer some of these questions and outline the Bank of England’s work in one crucial area of rulemaking: rules that require the reporting and collection of data.
Learnings from our journey on building Data Engineering capability from ground zero
Head of Data Governance, Department for Educationview profile
Sanjay Kumar, Head of Data Governance, Department for Education
Sanjay was hired as an interim Deputy Director to build a data engineering capability in the Data Directorate at the DfE in order to support the Chief Data Officer deliver ‘Data as a Service’ for internal and external data consumers.
Soon after, Corinne Richardson, took on the role of Head of Data Engineering at the Department as Sanjay established himself as Head of Data Governance to support the delivery and management of DfE’s engineering capability.
This presentation shares the learnings and challenges in building a DE capability in DfE.
Service Design and Delivery and why it matters: Embedding a service culture
CEO, Institute of Customer Serviceview profile
Jo Causon, CEO, Institute of Customer Service
Excellent customer service matters because it delivers better financial results, helps improve productivity and builds trust. In fact, research shows that organisations with high customer satisfaction also have high levels of trust, reputation, and loyalty.
Jo will be taking us through the crucial role customer service plays in building trust and the ROI of service excellence. She will demonstrate the correlation between levels of customer satisfaction, productivity, customer loyalty/trust and profitability.
Jo will also highlight the link between employee engagement, customer service strategies and organisational performance.
It is proven that engaged employees are more likely to apply discretionary effort, generate business improvement ideas, deliver consistent performance, and create memorable customer experiences.
Key discussion points:
• The external world
• Impact of Covid-19 on service
• Why investing in customer service matters (improving business performance etc)
• •Building the right culture (employee engagement)
• ROI of service excellence
• AI research
• Data & Omnichannel research
• The future of service: using tech to augment the human interface
• Service with Respect
Unlocking the value of technology, data and innovation to support effective prosecutions
Deputy Director, Digital Technology, Crown Prosecution Serviceview profile
Fiona James, Deputy Director, Digital Technology, Crown Prosecution Service
The Crown Prosecution Service delivers justice through independent and fair prosecutions. At the heart of the CPS 2025 vision is that our investment in digital capability helps us to adapt to the rapidly changing nature of crime and improves the way justice is done, i.e., our digital capability enables our success.
This session will explore:
• Response to the pandemic and lessons learned
• Data interoperability across the justice system
• Information security and stewardship
• Innovation journey, including barriers and opportunities
• Automation roadmap
Questions to the Panel of Speakers
The NHS App, how digital became the norm
Head of Operations - NHS App, NHS Digitalview profile
David Hodnett, Head of Operations – NHS App, NHS Digital
In September of 2020 the NHS App had 1.5 million users, jump forward one year and 17 million people are using the App to complete everyday healthcare needs. A look into where we have been, where we are and what’s next.
• Pre pandemic digital health trends
• What COVID meant for the App
• How do we enhance the app in the future
Digital Sustainability – Covid, Carbon and Climate Change
HMG Sustainable Technology Lead, DEFRAview profile
Sustainability Lead for Defence Digital, MoDview profile
Adam Turner, HMG Sustainable Technology Lead, DEFRA
Grant Morley, Sustainability Lead for Defence Digital, MoD
Since the outbreak of COVID, much has been reported on the environmental benefits of reduced commuting, road transport and aviation, as we turned suddenly from corporate offices, desktops and physical meetings to our own homes, shiny new laptops, Skype, Zoom and Teams. Yet the impact of this unprecedented surge in digital activity has yet to be fully revealed in public data.
Defence represents just over a third of UK Government ICT energy consumption, using nearly one million office devices (including desktops, laptops, printers and smartphones), and consuming about 2,300 kWh per employee, close to the annual energy use of an average UK mid-terrace house – and that excludes operational computing and data-centre servers.
So, what can we do – individually and collectively – to address our digital footprint, on the road to Net Zero 2050?
Questions to the Panel of Speakers
supporting your workforce, improving your processes, and implementing technological-enabled change
- AI in the context of the new normal
- Integrating your information sources: pooling your data sets
- Democratising access to data: telling a story
- Reducing the cost of the cloud: a case study
- Moving beyond pilot to production: IoT analytics
- Centralising your activities: blockchain for government
Conference Chair’s Afternoon Address
The difficulty of setting up a department digital strategy and how to make it happen
Digital, Data & Technology Strategy Lead, Home Officeview profile
Rosalie Marshall, Digital, Data & Technology Strategy Lead, Home Office
This talk is centred on how we formed our Home Office DDaT Strategy, and the factors that have helped us get to where we are now.
Focussing on areas such as:
• The importance of having the buy-in of our CTO
• Using key principles
• Listening to subject matter experts
• Working in the open and with written content
Integrating your information sources: pooling your data sets
The complexity of today’s data environment means that many are finding it difficult to tame the volume, velocity, variety, and veracity of their data sets. This then extends to impact on the experience that both users and the public have as organisational data siloes build up and information channels fragment.
We address, ensuring that your data does not remain in the dark by deploying a data lake platform which is able connect, discover, and enable your data to deliver uninterrupted, component-based analytics.
DEFRA Movement Assistance Scheme Case Study
Darren Jaundril, High-Risk Review Lead for Government Major Projects, Cabinet Office
Questions to the Panel of Speakers
Afternoon Networking and Refreshments served in the Exhibition Area
Application and challenges for Emerging Technologies in Government
Dr Ravinder Singh
Consulting Technical Architect, Cabinet Office - Central Digital and Data Officeview profile
Dr Ravinder Singh Zandu, Consulting Technical Architect, Cabinet Office – Central Digital and Data Office
The presentation will discuss the application and challenges of the emerging technologies (AI-ML, Blockchain, RPA, IoT etc.)in the Government.
● Selection of Data, Algorithms, models, software, hardware
● Strategy, roadmap, plans
● Case study
Moving beyond pilot to production: IoT analytics
74% of the UK public sector is yet to make use of IoT solutions. Interestingly, 39% of public sector organisations did run pilots but failed to go beyond that with any live commercial deployments.
The primary concerns which lead IT decision-makers to not adopt an exclusively pro IoT position is the security concerns that come with IoT-driven technology, the lack of skilled in-house expertise and a perceived inability to successfully integrate with existing systems.
We address, how to how to successfully move from the pilot to production stage, achieve more predictive asset management and maintenance, and use real-time data to provide a better service to the public.
Centralising your activities: blockchain for government
Baljit Dulai, Technology Programme Director – Digital Transformation, DWP
The public sector, by its very nature, is a complex machine made up of many seemingly disparate components which answer to a central governing authority. This fragmented and often disconnected sector is frequently mandated to share data in a collaborative and cross-functional way whilst maintaining the security and privacy of users.
We address, the role that blockchain can play across a variety of public sector services and functions, the inefficiencies it can resolve in current systems and how it can improve public service delivery.
Questions to the Panel of Speakers
Closing Remarks from the Conference Chair
Whitehall Media reserve the right to change the programme without prior notice.