Public Sector Enterprise ICT 2020


24 November 2020





David Terrar

Director and Chair, Cloud Industry Forum

David is a well-known strategist, keynote speaker and influencer on cloud computing, digital transformation, social collaboration and ERP software.  He is a Director and Deputy Chair of the Cloud Industry Forum, judges the UK Cloud Awards, and is Founder & CXO of digital strategy consultancy Agile Elephant.  He is a specialist in sales, marketing and operations in the technology sector, and guest lectures on digital and social media at Henley Business School and on INSEEC’s MBA programme.  David is an advisor and non-exec director for several companies, and a regular host on the tech TV channel Disruptive. Live.

Dr Lesley Holdsworth

National Clinical Lead for Digital Health & Care, Scottish Government

Lesley is the Scottish Government’s Clinical Lead for Digital Health & Care working with all professions but with specific responsibility for nurses, midwives, and allied health professionals.

She co-founded and has subsequently directed the development of the Scottish NMAHP Digital Health Network and associated National Digital Leadership Programme, she is passionate about developing a digitally enabled workforce.

Lesley has held a number of national positions over the last 20 years including Head of Health Services Research & Effectiveness for Scotland and Allied Health Director at NHS 24 Scotland’s Digital Care Provider.

Lesley is currently leading a number of national and UK level digital initiatives and is European representative on the WCPT Digital taskforce establishing standards for digital practice.

Her longstanding major research interest over the years has been in establishing the efficacy of patient self-referral systems both nationally and internationally about which she has widely published and presented.

Lesley was made a fellow of the Chartered Society of Physiotherapy in 2002 in recognition of this and her wider work. She is also a non-executive Board member and Chair of Bield, the largest Housing Association in Scotland.

In February 2018, she was named Scottish Digital Impact Leader of the Year and in July 2018, UK Leader of the Digital Team of the year and is a founding fellow of the UK Faculty of Clinical Informatics.

Cheryl Stevens MBE

Digital Director, Shared Channels Experience, DWP

Cheryl joined the civil service in 1999 and has held a variety of leadership posts since, gaining operational insight, spearheading transformational change and developing an in-depth knowledge of customers.

Cheryl led HMRC’s tax credits Error & Fraud programme for a number of years before joining the Department for Work and Pensions in 2015 to continue her passion for accessible welfare benefits.

Cheryl is the Deputy Director Identity and Trust and holds the vision of Digital Services being able to operate securely with proportionate, tailored Identity and Trust solutions that meet both customer and service needs, whilst ensuring that the person, the data and the transaction are protected.



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Robert Petrie

Senior Infrastructure Engineer – Mac Specialist, DWP

Robert is a Senior Infrastructure Engineer specialising in Apple Mac management for the Department for Work and Pensions. He joined BPDTS in August 2019 and is responsible for the provisioning, development and on-going management of Mac devices within the UK Governments largest department. In recent months, he and his team have been working to transition their service model to adapt to the demands of the post-Covid-19 / home working paradigm by leveraging cloud based infrastructure, services and mobile device management tools. This work has ensured that the DWP’s Mac users have received a consistent and highly available service throughout the pandemic.

Previous to this role, Robert honed his Apple MDM skills in the education sector by heading up the Apple Mac management at one of Scotland’s top performing universities.

Clare Smith

Key Account Manager - Existing Accounts, Jamf

Clare has been at Jamf for 2 year plus and handles the relationships within existing accounts across a wide range of accounts including UK Government organisations and beyond. Prior to that Clare spent 14 years at Apple.

Nurjahan Khatun

Head of Project Delivery Profession Team

Nurjahan is the founder of a social enterprise that aims to empower and educate disadvantage women on how to achieve and live their goals and aspirations in life.

As part of her enterprising activity, she co-founded a charity that supports women suffer from difficulties such as domestic abuse and homelessness.

Nurjahan has been a public and motivational speaker for a decade and has been a volunteer TV presenter for 2 satellite channels discussing topics that affect both women and local communities within the UK.  Her communication and leadership qualities have led her to become a TEDx speaker and winner of the Mike Nichols Award for ‘Inspiration’ at the prestigious Association for Project Management Awards 2017.

Nurjahan is a Legacy Fellow for a prestigious Fellowship run by the philanthropy arm of the Rothschild family Edmond de Rothschild Foundations which aims to forge bridges across boundaries between minority communities in Europe and North America. This is achieved by building a network of social entrepreneurs and social impactors invested in empowering pluralistic societies, nurturing wisdom, and collaborative leadership.

Nurjahan has an extensive background working in both private and public sectors within Project Delivery roles in companies such as Rolls-Royce, BMW, Lloyds TSB Bank, Microsoft, and more recently central government.  She has worked in the Home Office, HMT setting up GIAA as a new ALB, DfT on the HS2 programme as a Transformation Programme Director, as Head of Project Delivery Profession at HMRC and more recently now at DWP as Deputy Director Major Change Portfolio.



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Rose MacCrossan

Project Manager, EU Exit, Borders and Boundaries, DEFRA

Rose MacCrossan has worked as an ICT Project/Programme/Portfolio/PMO Manager in the UK public sector for 15 years, where she sees ICT as a core driver of setting business strategy; achieving successful delivery through effective business change and communications; and maintaining positive organizational culture.

She is a qualified APMG Practitioner in PRINCE2, MSP and Agile Project Management; a Prosci Change Management Practitioner; and a full member of the Association for Project Management.

Adrian Perez

Account Director UK&I, Login VSI

Adrian Perez is an experienced leader in the technology services industry. Over the years, Adrian has been a key architect of growth for some of the largest IT companies in several geographies across EMEA. He brings his passion and belief in the positive-power of digitalisation for society & enterprises and works with CxOs and start-ups to enable their transformation and growth.

Adrian is currently the Account Director for large deals and Technology Services & Modernisation deals across Login VSI. The role spans across the sectors, service lines and geographies. As part of this role, Adrian is actively engaged in transforming the way Login VSI drives sales by leveraging expertise across the organisation and delivering transformational possibilities to customers.

Andrew Bolton

Deputy Director, Head of Data as a Service, DWP

Bio to follow



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Connie Hendry

Head of Shielding Delivery, Scottish Government

Connie is the former Head of Organisational Development and Change for Disclosure Scotland an Agency of the Scottish Government.   She joined Disclosure Scotland in 2014 in this newly created role, to focus on creating a function to partner the business through a transformational change.

Most recently Connie has stepped out of her professional area to join the Population Health Department of Scottish Government as the Head of Shielding Delivery.

Connie is a Fellow of the Chartered Institute of Personnel and Development (CIPD) and has held various roles within the Public Sector in specialist learning and organisational development roles where she led projects in the UK and overseas. Connie is also a former University of Strathclyde, External Practitioner Examiner for the MSc and Postgraduate Diploma in Human Resource Management, Chair of the CIPD West of Scotland Branch and current Non – Executive Board Member of Clyde Valley Housing Association. Connie is her final year of study for an MBA in Technology Management with the Open University.

Anusree Raju

Senior Interaction Designer, Digital Directorate, The Scottish Government

Anusree Raju joined Scottish Government in January 2020 as Senior Interaction Designer for Digital Directorate. She is responsible for developing and delivering interaction design solutions for the Scottish Government’s digital products and services.

Anusree has a strong background in user-experience design with 8 years of industry experience. She is passionate about creating accessible and inclusive digital services.

Currently, Anusree is engaged in building design components and patterns for the Scottish Government’s new Design System that helps add value to the organisation. She recently participated in a design collaboration with the Ministry of Justice and Department for Work and Pensions to work on an important design component that keeps users safe online.

Prior to working at the Scottish Government, Anusree has worked with multinational tech companies like Oracle and Accenture on their various design projects.

Jennifer I’Anson

Lead Product Manager, Digital Directorate, The Scottish Government

Jennifer has worked within the Digital Directorate at the Scottish Government for 7 years.  She is responsible for the product ownership of, and  Prior to working at the Scottish Government, she worked at Visit Scotland delivering digital projects, such as

Helen Williams

Operational Security Manager, Metropolitan Police Service

With 33 years’ service, Helen has had a diverse career working in areas such as Prosecutions, Training, Service Management, Authentication and Security Assurance.  As the Digital Policing Operational Security Manager Helen is responsible for the security management of third-party suppliers delivering IT Services.



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Martin Humphrey

Systems Engineer, Zerto

Martin Humphrey is a Systems Engineer at Zerto. His current role focuses on helping customers achieve continuous data protection and ‘always-on’ availability through the Zerto IT Resilience Platform. His passion for technology means he is able to aid customers in meeting their digital transformation initiatives with Zerto, listening to customer needs and requirements and helping them overcome any technical obstacles.

Martin has worked in the IT industry for over 15 years, with a particular focus on the finance and public sectors. His expertise lies in data protection and network infrastructure, and he additionally holds a number of vendor specific qualifications.

Michael Høegh Vilain

International Sales & Marketing Director, Relicense

Michael has worked in the IT industry for more than 32 years. IBM software division, Microsoft Europe, Crayon Group. Michael joined Relicense 2,5 years ago, to build up their business in the Northern Region, and today he is also leading the international sales team, and drives the Marketing initiatives.

Previous Speakers

Jayne Glasgow

Chief Digital and Information Officer, Leicestershire County Council

Jayne joined Leicestershire County Council in 2018 on the wave of a career in global tech roles.  Her significant private sector experience has been a great fit for the successful council which is commercially-minded and enjoys a national reputation for delivering value for money, quality services.

In the last 18 months Jayne has launched an innovation programme, agile teams, and an in-house digital academy to create the skills, confidence and culture to match the council’s digital ambition.

With a growing national profile, Jayne regularly shares her learning with peers across the UK.  She is also recognised as a senior diversity leader and role model.

Back at the council, Jayne is driving experimentation and incubation, culture hacking, and digital leadership.  She has built a lean, flexible function which blends the best of digital, tech, data, security and customer engagement to really deliver for Leicestershire.

Rosalie Marshall

Head of API and Data Standards and Lead Technology Advisor, Cabinet Office - Government Digital Service

Rosalie Marshall is lead technology advisor at the Government Digital Service, working on API standards and interoperability across government.

Previously, Rosalie created the government’s technical writer community to help standardise documentation across product teams, aiding technology reuse and take-up.

Rosalie has spent the last 15 years working in the technology sector, focussed on public sector transformation. In her time at GDS, she has worked across GOV.UK, Government as a Platform and Service Design & Assurance.

Tom Pickering

Member of the House of Lords All-Party Parliamentary Group for Artificial Intelligence, UK Government Investments

Tom is a member of the House of Lords All-Party Parliamentary Group on Artificial intelligence, internationally renowned turnaround CEO, former Silicon Valley Exec, CEO of the Year 2018, MBA masterclass leader, Fellow IET, and award winner from 2002-2019.

As a pioneer, he will share case studies that illustrate the: real-world psychological barriers to embedding tech/AI; the strategic dislocations; unusual type of skills required to resolve these roadblocks; educational misnomers and the type of structure that will maximise business benefit from the technology.

Helen Hosein

Customer Engineer, Google

Helen Hosein is a Customer Engineer for Chrome Browser, and has worked with several large customers to help them uphold best practice and compliance by making use of Chrome’s management capabilities. Helen is considered an expert on Chrome Browser security both within Google and externally.

Aruj Haider

Head of Organisational Development, Westminster City Council

Aruj is currently the Head of Organisational Development in Westminster City Council and the co-chair of the Heads of OD network across London councils.

She has held a variety of roles in the council in HR/Organisational Development and change management before her current appointment. She has also held the position of the account director of Transformation for Westco, the external consulting arm of the council. Previously she held various HR Generalist roles in the private sector.

As the Head of Organisational Development for the council, Aruj has led on the development of the council’s ambitious people strategy, The Westminster way and the portfolio of programmes that support including performance management, talent, learning, inclusion & diversity and leadership development.

Through the Westminster way, Aruj’s team has not only transformed themselves but are also enabling transformation of the organisation’s culture.

Stuart Reilly

Head of Commissioning, Westminster City Council

Stuart Love was appointed as chief executive of Westminster City Council in January 2018. Stuart’s previous roles include executive director city management and communities at Westminster City Council, director of place at Southampton City Council and director of economy and environment for the Isle of Wight Council.

Prior to joining local government in 2003, Stuart worked in the private sector in the insurance and IT industries.

Alex Butler

Chief Digital and Information Officer, University of Bath

Alex is the University of Bath’s first Chief Digital & Information Officer, leading their digital transformation. She has a long career in the public and private sector and previously, ahead of the GDS, was responsible for Directgov, the UK Government’s first citizen-facing website and for emerging digital policy at the Cabinet Office.

She was responsible for the Broadband scheme for BT Wholesale in 2004, coordinating over 3000 campaign volunteers to bring broadband to villages and towns across the UK.

Before that, she started out at Saatchi and Saatchi and has worked in both large multinational technology organisations, such as BT and Cable & Wireless and in several tech start-ups.

Dr. Ravinder Singh

Consulting Technical Architect and Head of Open Standards, Cabinet Office - Government Digital Service

Dr. Ravinder Singh is Consulting Technical Architect and Head of Open Standards with a successful background of 20+ years in B2B, Artificial Intelligence and Machine Learning (AI-ML), digital consulting, information security, audit, program/ project management with budgets up to $95m with broad ‘C-level’ experience in both public & private sectors including CMMI level 5 companies, World Bank, various Cross government departments of UK and India, Defence, Big-4 consulting, BFSI, software houses, R&D, telecom & Oil/utility sectors.

Ravinder has 2 Copyrights of Software, has published 12 research papers, been nominated for Shri Dewang Mehta National Award for Innovation in Information Technology, India; Listed in WHO’S WHO in the WORLD 2019, 2018, 2016, 2015, 2014 (32nd and 31st Edition) and WHO’S WHO in ASIA (1st and 2nd edition) published in 2006 and 2012, by Marquis Who’s Who, USA; Co-Author of “Model-Driven Business Process Engineering” by Amazon (2016), & Bentham Science (2014)., Accredited IPA Reviewer; Certified PMP, Prince-2, ITIL, Lead Auditor-ISO 27001. CMMI, ISO 9001; Editor of PG, UG and Certificate course material, Board of Studies, Curriculum Design, & Visiting Faculty to various universities and colleges.

Darren Jaundrill

High-Risk Review Lead, Cabinet Office

Darren is an experienced project professional with an established reputation for robust quality delivery at pace. Formerly executive director of an award-winning social enterprise, Darren has worked in a variety of roles including as senior responsible owner (SRO) and programme director. He is a fellow of the RSA.

A founding board member of the National Centre for Project Delivery, Darren has extensive experience across infrastructure, digital, transport, financial services, asset management, energy, education, third sector, policing and international development. He is an accredited high-risk lead for the Cabinet Office, assuring the most complex projects and programmes being managed by Government.

Darren’s varied career has included working in the public and private sector both at home and abroad. Whilst at Network Rail, Darren undertook a doctoral study focused upon the establishment of professional practice and the psychology of change. This work culminated in an accreditation from the professional body.

Oliver Clark

Director, CACI

Oliver oversees the organisation’s sales unit for Network Services at CACI. His core responsibility is to grow revenue in the region by developing new client relationships. Oliver is one of CACI\’s primary evangelists, helping to define CACI Network Services position in the marketplace.

Phil Judge

Head of Platforms and Infrastructure, NHS Digital

Phil is an experienced Infrastructure Manager & Engineer, currently working for NHS Digital. Phil has strong extensive experience in: Azure, AWS, VMware on AWS and Veeam – as well as significant experience in Data Centre, IT operations, networking and management.

Robin Hollins

Senior Technical Specialist, NHS Digital

Robin is an experienced Infrastructure Consultant with a demonstrated history of working in the Public Sector and health care industry. Robin is skilled in VMware, Storage, Microsoft Servers and Microsoft Exchange. Robin holds a Bachelor of Science (B.Sc.) focused in Business Information Systems from University of Central Lancashire.