Session One: The Transformative Potential of ICT for Public Sector Innovation, Reform and Improved Service Delivery
The morning session explores:
- Embracing technology to deliver high quality public services
- Exploring the Government Industrial Strategy with a focus on the AI Sector deal
- The impact of Brexit on the UK’s technology market
- Innovating government with disruptive technologies like Big Data, Open Data, Cloud, AI, Machine Learning and more.
- Enabling efficient delivery of public services in a cost effective manner
- Cultivating Digital Skills, Leadership and Talent
- Investing in data to harness greater insights from citizens to improve service delivery and create a “citizen centric” outlook
- Overcoming challenges associated with back-office infrastructure and legacy systems
- Future proofing IT spending
Chair’s Opening Address
Driving Digital throughout Government: A review of the Cloud First Policy
Research conducted by the Cloud Industry Forum found that “82% of public sector organisations have deployed at least one cloud service”. This presentation seeks to discover how cloud technology is still being fiercely championed within the public sector, with cloud adoption increasingly on the rise throughout 2019. We explore:
- Establishing a Change Culture – Sharing the fundamental elements of effective leadership when driving a full force cloud adoption and exploring a lack of understanding as key barrier to implementation
- Discovering the multiple benefits of cloud from a public service delivery perspective e.g Digitisation of information and migration to cloud can reduce costs therefore freeing up budgets to invest in other areas such as public infrastructure and new public facilities
- Utilising a Hybrid Approach
Assessing the impact of Brexit on technology and innovation in the UK
Economists predict “a total of 32,000 digital technology jobs will be lost by 2030 if the UK leaves the EU on World Trade Organisation terms without a transition period”. This presentation will discuss the potential impact of Brexit on various areas within the technology sector ranging from trade deals to skills gaps and employment issues.
- What leaving the Digital Single Market in 2019 means for Data Privacy – Will the EU commission still regard the UK as a “safe third country”?
- The impact on the public sector and tech firms to hire talent
- Intellectual Property Rights – Examining the overhaul of the patent regime in the EU and its effects on the UK public and private sectors post Brexit
The Grand Challenge – Exploring the Potential of the AI Sector Deal
This presentation will explore the inroads and investment made by the UK government for the Government Industrial Strategy specifically in relation to the recent launch of AI sector deals and also AI and Data as one of the “4 Grand Challenges.” We examine both the benefits and challenges of integrating AI into the core infrastructure of central government.
- AI as a Grand Challenge – Examining the future possibilities of AI integration in the UK, how will the UK Government lead the AI global revolution?
- Cross collaboration – Supporting sectors to boost their productivity through artificial intelligence and data analytics technologies
- Moving AI forward – How AI can be at the core of transformation, and how to work together with solution providers to aid creative solutions and methodologies
Scaling DevOps throughout Central Government and Beyond
DevOps aims at delivering software by breaking down the divides between development and operations teams allowing for a quicker and more efficient delivery of software services. However DevOps has not been picked up by the public sector as quickly as its private sector counter parts, with some estimates putting its adoption at a mere 40 percent. We look at:
- Creating a Soundproof DevOps Strategy – Having clear objectives which will meet the fundamental needs of the public sector and adding these to the business target operating models to enable clear achievable aims.
- Identifying the barriers of DevOps implementation- Funding costs to implement DevOps and upgrading legacy systems to utilise newer software that is more conducive to a DevOps cultural environment
- Slow and steady wins the race- Progressively introducing agile development and increasing automation and continuous integration
Digital Identity Transformation for Government
The Government Digital Service is understood to have spent more than £130m on verify development to date, while usage stands at just under 3m people. With the government now announcing an end to its investment in its flagship digital identity system Gov.uk Verify, this presentation seeks to explore how outsourcing the next level of development for Gov.uk Verify to the private sector can further identity management innovation in an efficient and cost effective manner where security and access management are key digital priorities throughout the public sector.
- Exploring the benefits of harnessing vendor solutions– What are the missing components from Gov.uk Verify which caused the system to underperform in the first instance?
- Discovering the benefits of developing an open digital identity market for emerging technologies and services.
- Improving government assurance and standards framework to secure outsourced identity services and create trust and confidence in a new emerging market.
Harnessing Big Data to Improve Police Service Delivery
Actionable intelligence is essential to policing consequently they are increasingly reliant on data. However due to their legacy systems and traditional software applications the police service have faced several set backs on their way to truly utilising Big Data to improve service delivery and response time. This presentation explores the benefits of utilising Big Data in the Police Force.
- Harnessing an effective data transformation strategy to create seamless integration
- Quick and Easy Searches – Improving data searches to retrieve quicker analytical insights gathered through multiple searches.
- Removing Data Duplication- The disconnected nature of multiple software systems causes a break down in collaboration and communications as well as duplicating data, which becomes time consuming to rectify.
- Utilising disruptive technologies such as AI and Machine Learning to manage structured and unstructured databases and identify links between data sources.
Questions To The Panel Of Speakers
Refreshment Break Served in the Exhibition Area
Security in the NHS - Taking Cyber Intelligence to the Next Level
The WannaCry cyber incident was an attack on an unprecedented level. We look at how the NHS has proactively engaged in targeting these toxic threat breaches, by utilising the latest security software solutions and expanding NHS Digitals’ existing Cyber Security Operations Centre.
- Exploring the benefits of expanding the CSOC
- Enhancement of NHS Digital’s monitoring capability and also services such as vulnerability scanning and malware analysis
- Improvements made from the WannaCry incident feedback- improving response, resilience and communications
- Integrating a new advanced threat protection facility allowing for local health and community organisations better cyber protection and increased collaboration between NHS organisations
Conquering the Tech Skills Gap in the Public Sector
Skill shortages in various areas of IT in the public sector are impacting on the government’s capacity to adopt and progress new innovative technologies. Research firm Vanson Bourne found that “40 percent of public sector organisations lack the necessary skills to adapt to digital transformation”. This presentation will explore the tech skills gap within the public sector and the specific roles that are in high demand, it will look at how to attract new talent and also what strategies can be utilised to close this skills gap.
- Identifying areas where there is high demand
- Battling the uncertain effects of Brexit on the UK’s tech talent shortage: will the UK’s tech skill shortage become worse?
- £1 million Digital Skills Innovation Fund- Widening participation for underrepresented groups to gain skills they need to work in digital roles. Reviewing how the public sector can gain internally from the digital skills fund in both recruitment and representation of their workforce.
Questions to the Panel of Speakers
Delegates move to the Seminar Rooms
Delegates have the chance to attend one seminar session CLICK HERE TO VIEW
Networking Lunch Served in the Exhibition Area
Session TWO: Sharing best working practices and innovative cross sector case studies
Conference Chair’s Afternoon Address
Utilising the Local Digital Declaration for Local Council Smart Transformation
The digital declaration launched in 2018 has been backed by £7.5 million in government funding to help councils transform services. This presentation seeks to explore the five principles of the declaration, the strategic aims driving the digital declaration and how local government will set about transforming digital strategies into actionable initiatives.
- One Size Does Not Fit All- Developing common building blocks among all organisations in an open and flexible market to unlock the full potential for digital innovation.
- Securing Local Transformation- Designing secure pathways for sharing information to increase collaboration and build trust with partner organisations and citizens.
- Exploring Digital Leadership in a Time of Cultural Shift- Making digital expertise central to decision-making by creating an open culture and transparent leadership strategy in which employees are engaged and incentivised.
Creating a Digital Marketing Strategy to Increase Student Enrolment and University Brand Awareness
With the increase in digital globalisation and millennials becoming more attune to technology from earlier ages, we explore in this session how to plan and execute a digital marketing strategy to encourage active student engagement and heightened enrolment figures through utilising the most advanced technologies.
- Utilising data analytics blended with social media via questionnaires and polls to capture in-depth persona building insights
- Considering UX and UI design – How to craft a leading world class website to engage students as a first point of contact in their university search.
- Integrating mobile smartphone technology as a core part of your digital strategy to create an automated and personalised approach to reduce complications of the registration process
Revolutionising the Public Sector with IoT Disruption
To what extent have IoT initiatives been implemented in the public sector? We discuss how to:
- Secure IoT in the UK- Exploring the Code of Practice for Consumer IoT Security
- Transform the Government/Citizen relationship and shifting to a ‘citizen-centric’ approach for business models e.g personalised mobile-first online services.
- Utilising Smart London as a project example of leveraging IoT effectively and investing in smart city infrastructure.
Transforming Legacy IT Systems with an Agile Approach
Inflexible on-premise legacy systems can form a stringent barrier to the digital innovation drive throughout the public sector. With the ever growing GovTech revolution and the new added dimensions of IT and security to be considered this challenges outdated legacy systems tools which are still heavily utilised by the public sector. This session explores the barriers legacy systems create to digital transformation, how to overcome these obstacles to reach optimal efficiency using agile methodology and latest innovative strategies for both upgrading and integrating legacy software systems.
- Agile Cultural Foundations – Breaking down siloes using an agile methodology
- Smart routes to overcoming the barriers to innovation that legacy systems create- A lack of budget, resources, reliance on legacy databases and the complexities of using multiple technologies without adequate training are four key issues which must be addressed.
- Meeting halfway- Taking a piecemeal approach to integrating new technologies for example by using product extensions to remediate isolated problems rather than upgrade the whole system
Questions to the Panel of Speakers
Afternoon Networking and Refreshments served in the Exhibition Area
Design Thinking for Social Innovation and User Centric Government
Citizens expect more transparent, accessible and responsive services from digital government. There is an ever growing need to centralise government services and design and deliver services based on the “Citizen Journey”. This session discovers the inroads made by central government into creating a citizen centric digital government with a focus on the ten government design principles and the new GOV.UK design system.
- Measuring Citizen Satisfaction – Creating a digital strategy with citizens needs at the heart of the design
- Developing a citizen journey road map- Defining key operational activities and systems involved at each stage
- Examples of shifting from improvement opportunities to actionable initiatives on both front and back end channels by harnessing the GOV.UK Design System- E.g improving functionality of self-service channels.
Procurement for Growth
The Government has set a target to spend £1 in £3 of its procurement budget with SMEs by 2020. Through investing in SME organisations, the public sector has heightened access to greater innovation at a lower cost. Whilst the Digital Marketplace has no doubt accelerated SME competition throughout the GovTech space, there are still gaps to harnessing the full potential of SME procurement.
- Creating a strategic ‘step change’ approach to procurement to develop more opportunity for SMEs
- Designing an exit strategy for removing single supplier, multiyear IT contracts therefore enabling expansion into the diverse GovTech suppliers market
- Crafting a cultural change and raising awareness within the civil service to enable civil servants to proactively engage with the digital marketplace.
Top Trends for Public Sector Transformation in 2020
This presentation explores the future of Public Sector technology looking to 2020. It will explore the demographic and societal drivers of change which are shaping the culture of the UK. It will discuss new technology markets and trends which can be incorporated into public services to champion digital innovation in all areas of society.
- Societal and Demographic Drivers- Harnessing new technology to empower citizens to embrace a hyper connected digital lifestyle.
- Digital and Exponential Technologies- Utilising four prominent digital technologies, namely, Social, Mobile, Analytics and Cloud.
- Government as an enabler instead of a solution provider- Harnessing private sector innovation and efficiency to develop solutions i.e building platforms, increasing service choice and holding providers accountable for targeted outcomes.
Questions to the Panel of Speakers
Closing Remarks from the Conference Chair
Conference Close, Delegates Depart
Whitehall Media reserve the right to change the programme without prior notice.