Programme @

PSEICT uk

Public Sector Enterprise ICT

1 December 2022

London

Programme @ PSEICT uk

Session One

  • Lockdown legacy: Measuring the effectiveness of the UK’s response to the pandemic
  • What next for government tech procurement?
  • Investment in AI: making the case
  • How is remote working changing the public sector?
  • Journey to the cloud: are we there yet?
  • Enhancing the citizen experience: gaining insights from your data
  • Power to the people: putting services in the hands of the user

09:15 (GMT)

Conference Chair's Opening Address

Dr Gilad Rosner
Founder, IoT Privacy Forum; Expert in Public Policy of IoT & Identity Management; Privacy and Technology Policy Researcher
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Dr Gilad Rosner, Founder, IoT Privacy Forum; Expert in Public Policy of IoT & Identity Management; Privacy and Technology Policy Researcher

09:25 (GMT)

Data modernisation in the UK public health sector

Johanna Hutchinson
Director of Data and Data Science, Joint Biosecurity Centre, Test and Trace, Department for Health and Social Care
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Johanna Hutchinson, Director of Data and Data Science, Joint Biosecurity Centre, Test and Trace, Department for Health and Social Care

In order to modernise the digitalisation of the NHS and wider UK health sector, public health officials in collaboration with medical practitioners and policymakers need to establish pathways for new data to be pipelined into existing data collection points.
By harmonising the volume, velocity, variety and veracity of the various data sources, we can better establish previously unimagined relationships, bring together existing data in new ways, and make use of novel data which currently resides outside of public health records.

We address:

• The need to modernise public data health systems
• Promote greater collaboration among healthcare systems
• Pay greater attention to the digitation of public health data systems

09:45 (GMT)

Learnings from our journey on building Data Engineering capability from ground zero

Sanjay Kumar
Head of Data Governance, Department for Education
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Corinne Richardson
Deputy Director, Head of Engineering - Data Directorate, Department for Education
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Sanjay Kumar, Head of Data Governance, Department for Education

Corinne Richardson, Deputy Director, Head of Engineering – Data Directorate, Department for Education

Sanjay was hired as an interim Deputy Director to build a data engineering capability in the Data Directorate at the DfE in order to support the Chief Data Officer deliver ‘Data as a Service’ for internal and external data consumers.

Soon after, Corinne Richardson took on the role of Head of Data Engineering at the Department as Sanjay established himself as Head of Data Governance to support DfE’s engineering capability delivery and management.

This presentation shares the learnings and challenges in building a DE capability in DfE.

10:00 (GMT)

Service Design and Delivery and why it matters: Embedding a service culture

Jo Causon
CEO, Institute of Customer Service
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Jo Causon, CEO, Institute of Customer Service

Excellent customer service matters because it delivers better financial results, helps improve productivity and builds trust. In fact, research shows that organisations with high customer satisfaction also have high levels of trust, reputation, and loyalty.

Jo will be taking us through the crucial role customer service plays in building trust and the ROI of service excellence. She will demonstrate the correlation between levels of customer satisfaction, productivity, customer loyalty/trust and profitability.

Jo will also highlight the link between employee engagement, customer service strategies and organisational performance.

It is proven that engaged employees are more likely to apply discretionary effort, generate business improvement ideas, deliver consistent performance, and create memorable customer experiences.

Key discussion points:

• The external world
• Impact of Covid-19 on service
• Why investing in customer service matters (improving business performance etc)
• •Building the right culture (employee engagement)
• ROI of service excellence
• AI research
• Data & Omnichannel research
• The future of service: using tech to augment the human interface
• Service with Respect

10:15 (GMT)

Questions to the Panel of Speakers

10:30 (GMT)

Networking Break

Session Two

10:45 (GMT)

Introduction to Session 2

Dr Gilad Rosner
Founder, IoT Privacy Forum; Expert in Public Policy of IoT & Identity Management; Privacy and Technology Policy Researcher
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Dr Gilad Rosner, Founder, IoT Privacy Forum; Expert in Public Policy of IoT & Identity Management; Privacy and Technology Policy Researcher

10:50 (GMT)

Unlocking the value of technology, data and innovation to support effective prosecutions

Fiona James
Deputy Director, Digital Technology, Crown Prosecution Service
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Fiona James, Deputy Director, Digital Technology, Crown Prosecution Service

The Crown Prosecution Service delivers justice through independent and fair prosecutions. At the heart of the CPS 2025 vision is that our investment in digital capability helps us to adapt to the rapidly changing nature of crime and improves the way justice is done, i.e., our digital capability enables our success.

This session will explore:

• Response to the pandemic and lessons learned
• Data interoperability across the justice system
• Information security and stewardship
• Innovation journey, including barriers and opportunities
• Automation roadmap

11:20 (GMT)

Protecting citizens and employees through times of change: Thanet District Council’s Story

Gareth Johns
Senior Director Vertical Solutions – RingCentral
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Joe Brackenborough
Digital Transformation Manager, Thanet District Council
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Gareth Johns, Senior Director Vertical Solutions, RingCentral

Joe Brackenborough, Digital Transformation Manager , Thanet District Council

While the pandemic placed a significant and growing strain on public services (and the financing needed to support them) the reality is that councils’ innovation and technology projects were delayed or abandoned. But when communities face disruption and citizens need to reach out to their local councils more than ever before, technology that enables connection is a fundamental necessity.

During this discussion with Joe Brackenborough, Digital Transformation Manager at Thanet District Council, you’ll learn:

  • How the council transformed citizen services when reliable face-to-face communications were no longer an option.
  • The role of digital platforms in ensuring all citizens received essential information to keep safe throughout the pandemic.
  • The transition 500 council staff went through and the support provided as they switched to working from home.
  • What it takes to keep the processes of democracy going; how technology powered councillor meetings.
  • How cloud technology can help councils prepare for whatever comes next

11:45 (GMT)

Questions to the Panel of Speakers

12:00 (GMT)

Networking Break

Session Three

12:15 (GMT)

Introduction to Session Three

Dr Gilad Rosner
Founder, IoT Privacy Forum; Expert in Public Policy of IoT & Identity Management; Privacy and Technology Policy Researcher
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Dr Gilad Rosner, Founder, IoT Privacy Forum; Expert in Public Policy of IoT & Identity Management; Privacy and Technology Policy Researcher

12:20 (GMT)

The NHS App, how digital became the norm

David Hodnett
Head of Operations - NHS App, NHS Digital
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David Hodnett, Head of Operations – NHS App, NHS Digital

In September of 2020 the NHS App had 1.5 million users, jump forward one year and 17 million people are using the App to complete everyday healthcare needs. A look into where we have been, where we are and what’s next.

• Pre pandemic digital health trends
• What COVID meant for the App
• How do we enhance the app in the future

 

12:35 (GMT)

The difficulty of setting up a department digital strategy and how to make it happen

Rosalie Marshall
Digital, Data & Technology Strategy Lead, Home Office
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Rosalie Marshall, Digital, Data & Technology Strategy Lead, Home Office

A talk centred on how we formed our Home Office DDaT Strategy and the factors that have helped us get to where we are now.

Focusing on areas such as:

• The importance of having the buy-in of our CTO
• Using key principles
• Listening to subject matter experts
• Working with in the open and with written content

12:50 (GMT)

Questions to the Panel of Speakers

13:10 (GMT)

Networking Lunch

Session Four

13:45 (GMT)

Seminar Sessions A and B

14:30 (GMT)

Networking Break

Session Five

supporting your workforce, improving your processes, and implementing technological-enabled change

  • AI in the context of the new normal
  • Integrating your information sources: pooling your data sets
  • Democratising access to data: telling a story
  • Reducing the cost of the cloud: a case study
  • Moving beyond pilot to production: IoT analytics
  • Centralising your activities: blockchain for government

14:45 (GMT)

Welcome to Session Five

Dr Gilad Rosner
Founder, IoT Privacy Forum; Expert in Public Policy of IoT & Identity Management; Privacy and Technology Policy Researcher
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Dr Gilad Rosner, Founder, IoT Privacy Forum; Expert in Public Policy of IoT & Identity Management; Privacy and Technology Policy Researcher

14:50 (GMT)

Digital Sustainability – Covid, Carbon and Climate Change

Grant Morley
Sustainability Lead for Defence Digital, MoD
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Grant Morley, Sustainability Lead for Defence Digital, MoD

Since the outbreak of COVID, much has been reported on the environmental benefits of reduced commuting, road transport and aviation, as we turned suddenly from corporate offices, desktops and physical meetings to our own homes, shiny new laptops, Skype, Zoom and Teams. Yet the impact of this unprecedented surge in digital activity has yet to be fully revealed in public data.

Defence represents just over a third of UK Government ICT energy consumption, using nearly one million office devices (including desktops, laptops, printers and smartphones), and consuming about 2,300 kWh per employee, close to the annual energy use of an average UK mid-terrace house – and that excludes operational computing and data-centre servers.

So, what can we do – individually and collectively – to address our digital footprint, on the road to Net Zero 2050?

15:05 (GMT)

The delivery mindset: delivering the Movement Assistance Scheme for EU-Exit

Darren Jaundrill
Programme Director, Civil Service
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Darren Jaundril, High-Risk Review Lead for Government Major Projects, Cabinet Office

This short presentation will talk about the delivery of a highly technical and complex national scale project within an ambiguous and uncertain environment….at pace. Particularly focusing on the learning that came from this delivery which we can all incorporate within our organisations.

 

15:20 (GMT)

Application and challenges for Emerging Technologies in Government

Dr Ravinder Singh
Consulting Technical Architect, Cabinet Office - Central Digital and Data Office
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Dr Ravinder Singh Zandu, Consulting Technical Architect, Cabinet Office – Central Digital and Data Office

The presentation will discuss the application and challenges of the emerging technologies (AI-ML, Blockchain, RPA, IoT etc.)in the Government.

● Selection of Data, Algorithms, models, software, hardware
● Strategy, roadmap, plans
● Case study

15:35 (GMT)

Questions to the Panel of Speakers

16:10 (GMT)

Closing Remarks from the Conference Chair

16:15 (GMT)

Conference Closes

Please note:
Whitehall Media reserve the right to change the programme without prior notice.

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