Programme @ PSEICT uk

Dr Gilad Rosner, Founder, IoT Privacy Forum; Expert in Public Policy of IoT & Identity Management; Privacy and Technology Policy Researcher

Johanna Hutchinson, Director of Data and Data Science, Joint Biosecurity Centre, Test and Trace, Department for Health and Social Care

In order to modernise the digitalisation of the NHS and wider UK health sector, public health officials in collaboration with medical practitioners and policymakers need to establish pathways for new data to be pipelined into existing data collection points.
By harmonising the volume, velocity, variety and veracity of the various data sources, we can better establish previously unimagined relationships, bring together existing data in new ways, and make use of novel data which currently resides outside of public health records.

We address:

• The need to modernise public data health systems
• Promote greater collaboration among healthcare systems
• Pay greater attention to the digitation of public health data systems

Sanjay Kumar, Head of Data Governance, Department for Education

Corinne Richardson, Deputy Director, Head of Engineering – Data Directorate, Department for Education

Sanjay was hired as an interim Deputy Director to build a data engineering capability in the Data Directorate at the DfE in order to support the Chief Data Officer deliver ‘Data as a Service’ for internal and external data consumers.

Soon after, Corinne Richardson took on the role of Head of Data Engineering at the Department as Sanjay established himself as Head of Data Governance to support DfE’s engineering capability delivery and management.

This presentation shares the learnings and challenges in building a DE capability in DfE.

Jo Causon, CEO, Institute of Customer Service

Excellent customer service matters because it delivers better financial results, helps improve productivity and builds trust. In fact, research shows that organisations with high customer satisfaction also have high levels of trust, reputation, and loyalty.

Jo will be taking us through the crucial role customer service plays in building trust and the ROI of service excellence. She will demonstrate the correlation between levels of customer satisfaction, productivity, customer loyalty/trust and profitability.

Jo will also highlight the link between employee engagement, customer service strategies and organisational performance.

It is proven that engaged employees are more likely to apply discretionary effort, generate business improvement ideas, deliver consistent performance, and create memorable customer experiences.

Key discussion points:

• The external world
• Impact of Covid-19 on service
• Why investing in customer service matters (improving business performance etc)
• •Building the right culture (employee engagement)
• ROI of service excellence
• AI research
• Data & Omnichannel research
• The future of service: using tech to augment the human interface
• Service with Respect

Dr Gilad Rosner, Founder, IoT Privacy Forum; Expert in Public Policy of IoT & Identity Management; Privacy and Technology Policy Researcher

Fiona James, Deputy Director, Digital Technology, Crown Prosecution Service

The Crown Prosecution Service delivers justice through independent and fair prosecutions. At the heart of the CPS 2025 vision is that our investment in digital capability helps us to adapt to the rapidly changing nature of crime and improves the way justice is done, i.e., our digital capability enables our success.

This session will explore:

• Response to the pandemic and lessons learned
• Data interoperability across the justice system
• Information security and stewardship
• Innovation journey, including barriers and opportunities
• Automation roadmap

Gareth Johns, Senior Director Vertical Solutions, RingCentral

Joe Brackenborough, Digital Transformation Manager , Thanet District Council

While the pandemic placed a significant and growing strain on public services (and the financing needed to support them) the reality is that councils’ innovation and technology projects were delayed or abandoned. But when communities face disruption and citizens need to reach out to their local councils more than ever before, technology that enables connection is a fundamental necessity.

During this discussion with Joe Brackenborough, Digital Transformation Manager at Thanet District Council, you’ll learn:

• How the council transformed citizen services when reliable face-to-face communications were no longer an option.
• The role of digital platforms in ensuring all citizens received essential information to keep safe throughout the pandemic.
• The transition 500 council staff went through and the support provided as they switched to working from home.
• What it takes to keep the processes of democracy going; how technology powered councillor meetings.
• How cloud technology can help councils prepare for whatever comes next

Dr Gilad Rosner, Founder, IoT Privacy Forum; Expert in Public Policy of IoT & Identity Management; Privacy and Technology Policy Researcher

David Hodnett, Head of Operations – NHS App, NHS Digital

In September of 2020 the NHS App had 1.5 million users, jump forward one year and 17 million people are using the App to complete everyday healthcare needs. A look into where we have been, where we are and what’s next.

• Pre pandemic digital health trends
• What COVID meant for the App
• How do we enhance the app in the future

Rosalie Marshall, Digital, Data & Technology Strategy Lead, Home Office

A talk centred on how we formed our Home Office DDaT Strategy and the factors that have helped us get to where we are now.

Focusing on areas such as:

• The importance of having the buy-in of our CTO
• Using key principles
• Listening to subject matter experts
• Working with in the open and with written content

Click here to view the seminar sessions

Dr Gilad Rosner, Founder, IoT Privacy Forum; Expert in Public Policy of IoT & Identity Management; Privacy and Technology Policy Researcher

Grant Morley, Sustainability Lead for Defence Digital, MoD

Since the outbreak of COVID, much has been reported on the environmental benefits of reduced commuting, road transport and aviation, as we turned suddenly from corporate offices, desktops and physical meetings to our own homes, shiny new laptops, Skype, Zoom and Teams. Yet the impact of this unprecedented surge in digital activity has yet to be fully revealed in public data.

Defence represents just over a third of UK Government ICT energy consumption, using nearly one million office devices (including desktops, laptops, printers and smartphones), and consuming about 2,300 kWh per employee, close to the annual energy use of an average UK mid-terrace house – and that excludes operational computing and data-centre servers.

So, what can we do – individually and collectively – to address our digital footprint, on the road to Net Zero 2050?

Darren Jaundril, High-Risk Review Lead for Government Major Projects, Cabinet Office

This short presentation will talk about the delivery of a highly technical and complex national scale project within an ambiguous and uncertain environment….at pace. Particularly focusing on the learning that came from this delivery which we can all incorporate within our organisations.

Dr Ravinder Singh Zandu, Consulting Technical Architect, Cabinet Office – Central Digital and Data Office

The presentation will discuss the application and challenges of the emerging technologies (AI-ML, Blockchain, RPA, IoT etc.)in the Government.

● Selection of Data, Algorithms, models, software, hardware
● Strategy, roadmap, plans
● Case study