Session ONE – Developing and Implementing the Connected Digital Workplace by Embracing new ways of working
- Enhancing your enterprise’s digital transformation
- Implementing new technologies (automation, AI, ML, Blockchain)
- Engaging employees and building a productive digital workplace
- Exploring new digital innovations to unlock new opportunities
- Developing technical skills and digital leadership
- The future of work
Conference Chair’s Opening Address
Has Your Enterprise Achieved IT Digital Maturity?
Technology is pervasive and rooted in all business functions. Many of today’s business initiatives involve strategies to implement novel technologies or to refine information management. While digital initiatives thrive, it is unclear if businesses are achieving digital maturity: from incidental digital transformation to optimised and integrated approaches. Only 32% of big enterprises have attained some level of maturity. We explore all the vital ingredients of digital maturation and look at how your organisation can:
- Build a roadmap to digital maturity
- Benchmark success and development. How does your organisation rank?
- Implement a digital maturity matrix to asses your level of maturity
- Explore governance models to create a productive environment
- Assess the benefits of being involved in digital ecosystems
Why Most Digital Workplace Initiatives Will Fail
Enterprise Service Manager – Digital Workspace and Mobility, Arriva (INVITED)
By 2021 only 25% of enterprises will succeed in establishing new digital workplace initiatives. We explore how to get past the hype and ensure successful project delivery. We examine:
- The pitfalls of a faulty Digital Workplace strategy: leadership, objectives, resources, legacy
- The skills and workers needed to revitalise the digital workplace
- Steps needed to achieve digital dexterity
- How to ready your employees and culture
The essential ingredients of A Digital Workplace Director
CIO, Natural History Museum (INVITED)
Approximately 90% of companies say they need to update their skills to support digital transformation annually, and 63% of organisations believe their digital leaders are not strong enough. This complex landscape leads to increased difficulty in finding the ideal digital workplace director, who is required to be a perfect brew of technical skills and emotional intelligence to drive digital transformation forward. We look at:
- The importance of continuous training and lifelong learning
- Essential criteria for digital leadership: vision, curiosity, communication and more
- Getting buy-in from employees
- How to attract, retain and train your top talented digital directors
The Business Case for Digital Workplace Programmes
Digital transformation strategies often look like a shiny, glossy, silken project that everyone wants to embrace. Yet, any responsible business will ask for evidence of the benefits of developing a digital workplace programme before giving the heads up. We discuss:
- Presenting evidence: using different qualitative and quantitative approaches (e.g. ROI, NPV, benchmarking)
- Creating a robust plan that demonstrates value and reduces risk
- Beyond the spreadsheet, the importance of storytelling for digital journeys
Technologies That Will Revolutionise the Workplace
The pace at which technology is penetrating the workplace and reshaping it is showing no signs of slowing down. We discuss how multiple technologies are and will reshape the workplace:
- Will AI, robotics and machine learning finally team up to provide more targeted solutions?
- Assessing the impact of other technologies such as Data CoE’s, Data Lakes, IoT, Cloud Computing and more
- Dealing with legacy systems and software
- The endurance of Email – alternative ways of communicating
Questions to the Panel of Speakers
Refreshment Break Served in the Exhibition Area
What Awaits Your Enterprise After Moving to The Cloud? Are You Prepared?
It is expected that by the end of 2020, 83% of business functions will be rooted in the cloud, but once the migration is completed, what comes next? While some benefits of moving to the cloud will arrive with little effort, the full potential of the cloud will require continued configuration. We examine:
- Continued re-evaluation: why you should have annual reviews to determine what resources are needed and
which ones should be cut out, safety measures, and more
- Training: ensuring both IT and non-IT workers understand the new architecture and its effect on their day to
- Automation: can cloud-based applications take care of themselves?
Why Digital Transformation Makes Commercial Sense
As digital transformation strategies grow, so do the “a la carte” solutions to achieve the goals of those strategies. From Cloud Computing Solutions to Robotic Process Automation Solutions, we explore how and why digital makes commercial sense, and:
- Tips for leveraging IT service management based on processes, demand and incidents
- Examining governance mechanisms to controls risks
- How to decide which solutions to buy from a plethora of diverse options
- Contracting strategies – contracting directly vs through integrators
Questions to the Panel of Speakers and Delegates move to the Seminar Rooms
Networking Lunch Served in the Exhibition Area
Session TWO – Preparing for a Digital Future
- Building a digital culture
- Breaking down siloes and improving collaboration
- Upskilling your workforce for the future of work
- Future-proofing your digital investments
Conference Chair’s Afternoon Address
Mind the “Digital Culture” Gap
Komal Tekchandani, Head of IT Business Change, Heathrow Airport
Digital transformation is not just about technology, it is also about organisational agility and coordination. In 2017, McKinsey published a report stating that the biggest challenge to meeting digital priorities was cultural and behavioural challenges. We address:
- First step – What problem are you trying to fix? How to create a purpose-driven culture
- Improving Leadership – tackling underestimations and overestimations
- Engaging employees, creating a people-centric approach (e.g. generating incentives, harnessing employees,
giving voice and ownership)
Breaking Down Silos Through Collaborative Tools
Collaborative apps and services are helping to erode traditional workplace boundaries, connecting colleagues effectively to transition to a digital workplace while improving employee engagement. We look at how collaboration tools can be made to:
- Be fit for purpose – How to choose the right collaborative tool for your needs
- Drive user-adoption by understanding your employees’ needs
- Analyse the depth of engagement; there’s collaboration, but is it effective?
Employee Training and Recruitment – The Keys to A Data-Driven Culture?
Companies have embarked on a race to hire the most talented workers. They have also invested in retaining staff through training, just as the shelf-life of new digital skills gets shorter and shorter. If talent needs reflect a company’s decisions about role designs, workflows and governance, can different approaches relieve talent pressures without compromising the expected outcomes?
In this session, we explore the most effective strategies to mitigate the talent gap.
Questions to The Panel of Speakers
Afternoon Networking and Refreshments served in the Exhibition Area
Keep Track of Your Digital Transformation Evolution
Benchmarking the success of your digital transformation strategies is just as important – if not more – than developing new digital workplace incentives. Continued monitoring of such an approach is key to ensuring that your programmes are meeting your employee and customer needs. In this session, we discuss:
- Voice of employee analytics (VoE), your employees’ experience with technology (EXtech) and more
- The business’ side: deciding which KPIs align better with your digital workplace initiatives (e.g. usage of file transfer, number of video calls) and planning who, when and how such KPIs will be measured
Disruptive Technologies – Assessing Hypes That May Become Traps
Hypes tend to outrun the reality of adoption, and technologies like blockchain are not an exception. While blockchain technology is deeply integrated into financial services, it is unclear how it could be effectively implemented in other industries. It is still in its infancy, and yet more than 60% of digital transformation programmes include blockchain. We consider:
- How you can identify hypes, assess their value and contrast risks vs benefits
- How to understand hypes and when to invest in them
- Successful blockchain cases – why and how top enterprises are investing in it
2030. What will the Future Enterprise Workplace Be Like?
Toby Weston, Digital Transformation Architect – Technology Strategy and Execution, Swiss Re
New collaboration tools, along with ambitious business planning, are leading us to a future workplace that will look substantially different from the one we know today. We take a leap into the future to discuss the course of the digital workplace for the next ten years. We will discuss AI development, governance strategies, emerging work models, and more that will lead enterprises to an era of digital maturity.
Questions to the Panel of Speakers
Closing Remarks from the Conference Chair
Whitehall Media reserve the right to change the programme without prior notice.