Hang Up Now! Protect Yourself from Scam AI Calls

AI In Business

With all of the concern centred around AI (artificial intelligence), it is no shock that this technology has already made it into everyday use for cybercriminals looking to score big. Using this technology is not a new development for hackers and cybercrime, but the advanced tools and techniques used get more and more advanced.

Over the last year, one of the most constant developments has been the use of AI-enabled voice-cloning technology, and it has been extensively deployed for scam calls on the unsuspecting. These have developed into sounding like your family members, friends, or other known parties to lure you into believing they are in trouble or need financial assistance.

It is an added concern for those looking into AI in business, with departments potentially exposing themselves and sensitive business data to someone they believe is working internally – yet is a convincing cybercriminal threat actor.

How AI Voice Scam Calls Work

AI voice cloning is being used by scammers to clone trusted relatives, friends, and legal entities. Most of the time, the aim is to get the other party to reveal sensitive information or send them money or transfer.

The voice can be lifted and sampled from anything from a secretly recorded conversation to social media videos. Using AI voice-cloning technology, the scammer will contact their targeted victim and layer the cloned voice over their own to make the party believe they are talking with a trusted individual. Once trust is established, the scammer will lay on a sense of urgency and trick the victim into revealing the information they want.

Identified Scenarios

For many victims, AI voice cloning scams target elderly grandparents who would not be wise to the technology, acting as a grandchild in desperate need of money. Another more sinister scam is voice cloning a teenage child and contacting the parents to tell them they have been kidnapped, with ransom money needed for their immediate release.

Other increased AI voice cloning scams involve fake family emergency calls, such as a bad car accident or an arrest of a loved one in the US, where payment is needed for immediate treatment or bail to ensue. For businesses, it becomes more of a structured attack to gain access to data, including gaining access to computer screens and gaining passwords.

Enterprises and the public must take serious steps to protect themselves, with businesses focusing on training to alert all staff members of the possibility.

Protecting Against AI Voice Call Scams

Having a strict system to block any scam calls is a starting point in preventing scams from targeting threat actors, either via your phone service provider and current call plan or by installing a spam-filtering app on your mobile device.

Even with call blocking, you may still experience some rogue spam calls getting through. If it is an unknown number, do not answer and allow it to travel to your voicemail. Unknown number answering increases your risk of falling for a scam, especially if you speak and your voice is recorded. If the hacker has access to your personal or business mobile phone, it may be able to fool all of your contacts into believing it is you.

If you do answer and the voice is someone you believe is a friend, family member, or colleague, fact-check with them on a safeword or secret answer only they would know. While AI is not created for cybercrime and scamming, it is used effectively to carry out highly convincing attacks on the unsuspecting.

Enterprise Precautions Against AI Voice Cloning Scams

Enterprises need to step up their ethics of AI in business around personal information and understand the latest cyber threats. Training to support the understanding of AI in business will help to protect against AI voice-cloning attacks. On June 19th, 2024, Whitehall Media presents the UK’s premier Enterprise AI & Big Data event in London, where our guest speakers will explore new strategies and emerging technologies in enterprise AI, and the propensity for misuse.

Visit an AI Conference Today

If you use AI in business and would like to know more about upcoming AI conferences 2024, check on our Whitehall Media events page for more details.