Frequently asked questions about IGAmore application.

Blog By: Appmore


What is IGAmore?

  • IGAmore is the ServiceNow IGA solution built to answer all needs for state-of-the-art IGA, IAM, IDM solution.
    • The organizational policies and processes and procedures related to the oversight of identity management can be referred to as Identity Governance and Administration (IGA).

Is IGAmore available in ServiceNow Store

What type of benefits you will get from IGAmore?

  • Simplify the lives of end users
    • Employees, partners, contractors, customers and guests can easily access systems
    • Less security issues, better compliance, reducing IT administrative workloads, lowering breach-related expenses
  • Ease of use
    • Thanks to IAM / IGA, people can get an identity that provides access to different systems
    • Identity changes will affect automatically to access rights
  • Software as a Service
    • No hardware cost
    • Latest version and automated security upgrades
    • Scalability of cloud
    • High availability
  • Automation
    • External user access scheduled for contract period
    • Productivity gains for example when onboarding
  • Reduced IT cost
    • Less work even with improved security and control
    • Fewer access requests to service desk
  • Business changes
    • Changes when promotion, transfer or layoffs occur will be more efficient and less risky
    • Acquisition and mergers handled fast and efficiently identity wise

How IGAmore can reduce IT risks

  • All access and identities will be removed when user leaves the company
    • Avoid risk of former employees stealing company secrets, corrupting information or sharing sensitive data to public
  • Traceability of who has had the access to system at certain point of time
    • If someone from the organization shares sensitive data to public, you can find out who has had the access during this breach
  • Comply with GDPR regulations
    • Fines for not complying with GDPR can be 4% of annual global turnover or €20 million – whichever comes first
  • Only users who need to have access to certain system has access
    • Minimize risk of exposing sensitive data to users who do not need to know
  • Pass internal and external audits
    • Extensive reporting with ServiceNow reporting tools
  • Prevent critical access combinations
    • To avoid fraud, theft and error, critical access combinations should be monitored so single person is not able to solely complete task which constitutes a risk e.g. payment and approval of invoice

Is IGAmore SaaS Solution (Software as a Service)?

  • Yes, correct you can acquire IGAmore as SaaS.
    • In same special cases for example if customer has On-Premise environment we can implement our IGAmore to existing environment. In most cases Cloud is more cost efficient for the client.

Where are SaaS data centers located?

  • We can check current status for you but for example:
    • UK‑sovereign pair between London and Newport, and an EU‑sovereign pair between Amsterdam and Dublin. These data center pairings will form part of ServiceNow’s Advanced High Availability Architecture and will continue to ensure the scalability of its cloud services. (2020)
    • Let us know where you are operating and we will inform you about available data center locations.

What type of integration interfaces your solution offers, and do you have existing connectors?

  • For example following: REST, SOAP, PowerShell.
  • We make new connectors all the time for our clients. Current list of connectors:
    • ServiceNowAzure Active DirectoryOn-premise Active Directory (MS)Atlassian JiraSalesForceSAP S4 / ERPPersonioSAP SuccessfactorsBasware P2PANSIBLE & Tower API

Are there any restrictions for the number of identities?

  • No, our IGAmore solution is highly scalable and largest environment at customer site at the moment has 47 000 identities.

How is security and GDPR taken into account in the IGAmore solution?

What type of pricing do you have for IGAmore?

  • Pricing is per identity and sold by tiers like 1-250, 251-1000 and so on. Moreover, external user will be counted to the same number of users and do not have separate pricing. Please contact us for more information.

How much time in calendar should we have for the project?

  • Estimated implementation is 3 to 6 months. Most of the time is used to plan and configure the solution for your organization requirements. Technically implementation is much faster.

What type of references do you have?

  • Apotti and RatePay are examples of references.
    • Apotti’s goal is to develop social care and health care services and to standardise operational routines in order to control costs. Equality in social care and health care services requires a strong commitment to digitalisation and improving operational routines.
    • Ratepay offers customised white label payment services for online shops – without the risk.