Remote Contact Centre Working: Are your people and data protected effectively?

By Tom Gutteridge, Product Marketing Manager

In our previous post, we spoke about how to best enable your contact centre workers to work from home effectively during the government enforced lockdown. We’ve since seen many organisations make an extraordinary effort to keep business going. Many employees, who hitherto had never worked from home, set up shop in spare rooms, corners of lounges, and even at kitchen tables to continue working and supporting customers.

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