How to Best Enable Your Contact Centre Agents to Work from Home During Lockdown


By Derek Lewis, Head of Customer Experience

It’s been a week since Prime Minister, Boris Johnson, placed the UK on a police-enforced lockdown as part of new measures to combat the Coronavirus outbreak. In that time we’ve witnessed organisations up and down the country taking measures to move staff into remote working and – as detailed in our previous blog – utilising the digital workplace to better equip employees to work from home.

Whilst this might seem like a straight-forward transition for some roles, one specific community of new home workers that will need to mature and adapt quickly are Customer Experience staff – especially those working as Contact Centre agents, and their management teams.

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