How Sandwell Council eliminated downtime and inefficiencies with the implementation of an overall, end-to-end system that they can rely on to deliver accurate information in real-time.
The issues facing the council with their back-office system, were particularly affecting the housing department, which is responsible for carrying out repairs to approximately 29,000 properties across the Sandwell area. The contact centre, planners, property inspectors and trade employees all need to work together to repair and maintain tenants’ homes. Staff didn’t trust the old back-office system data, so the council needed to improve accuracy, communication and visibility, access to up-to-date information and use a reliable system that could connect all these things together.
Read the full case study at the following link